Cancellation and Refund Policy

1. Order Cancellations

• Cancellation Before Dispatch: You may cancel any order before it has been dispatched by contacting our support team via email at support@iteratelabs.in or WhatsApp at +91 884 868 3870. A 100% full refund will be initiated immediately to your original payment method.
• Cancellation After Dispatch: Once an order has been handed over to the courier carrier, it cannot be canceled in transit. You may accept the delivery and initiate a return request under our 7-day return policy.

2. Return Window & Eligibility

• Standard 7-Day Return Window: You may request a return within 7 calendar days from the date of delivery for eligible, unused items in their original packaging.
• Transit Damage & Defective Items: Any package damaged in transit, missing items, or manufacturing defects must be reported within 48 hours of delivery.
• Restocking Fees: Iterate Labs does not charge any restocking fees (₹0 / 0%).

3. Product-Specific Return Conditions

Due to the sensitive chemical, technical, and moisture-absorbing nature of 3D printing consumables and electronics, products must meet the following condition criteria:

• Filament Spools: Must be in their original, unopened vacuum-sealed packaging with the desiccant pack intact. Because filaments quickly absorb ambient atmospheric moisture, once the vacuum seal is broken or pierced, the item cannot be returned unless a verifiable manufacturing defect exists.
• UV Photopolymer Resins: Must be completely unopened, with original neck safety seals and childproof caps untampered.
• Electronic & Mechanical Components: Hotends, nozzles, mainboards, stepper motors, and sensors cannot be returned if they have been installed, soldered, powered on, or modified.
• 3D Printers & Equipment: Must be in original packaging with all included tools, cables, accessories, sample materials, and documentation intact.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective out of the box, or incorrect:

1. Contact us within 48 hours of delivery at support@iteratelabs.in or WhatsApp/Call +91 884 868 3870.
2. Provide your Order ID, a brief description of the issue, and clear photos or an unboxing video showcasing the package condition and product defect.
3. Upon verification, we will provide a free replacement or full refund. Return shipping for defective or damaged items is 100% free and covered by Iterate Labs.

5. Return Process

1. Initiate Request: Email support@iteratelabs.in with your Order ID, reason for return, and photographs of the sealed item.
2. Return Authorization: Our team will review your request within 24–48 business hours and issue a Return Merchandise Authorization (RMA) with shipping instructions.
3. Pack & Ship: Safely pack the item in sturdy external packaging to prevent damage during transit and dispatch it to our Return Warehouse address (or await scheduled reverse pickup).

6. Refund Processing & Timelines

• Inspection: Once received at our warehouse, returns are inspected within 2 business days to verify packaging integrity and condition.
• Refund Approval: Upon successful inspection, we will immediately initiate your refund.
• Payment Method: Refunds are processed directly to the original payment method (Credit Card, Debit Card, Net Banking, UPI) through our payment gateway (Razorpay).
• Refund Timeline: The refunded amount will reflect in your bank account or card statement within 5 to 7 business days, depending on your bank's clearance cycle.

7. Contact & Return Address

For questions regarding cancellations, returns, or refund status, please reach out to:

• Company: Teamtwin LLP (Iterate Labs)
• Email: support@iteratelabs.in / sales@iteratelabs.in
• Phone / WhatsApp: +91 884 868 3870
• Return Warehouse Address:
  14/268B Mangaly Towers, Thuravoor PO, Angamaly, Ernakulam, Kerala, India - 683586
• Registered Office Address:
  24/120B Thodupuzha East, Kanjiramattom, Idukki, Kerala, India - 685585