Privacy Policy

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

When you visit or make a purchase from the Website, we collect certain personal information necessary to process your transactions and improve your user experience:

• Personal Identifiable Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: To process payments, we use third-party payment processors (such as Razorpay, Cashfree, or UPI gateways). Your credit/debit card details, net banking credentials, or UPI IDs are processed directly by these secure gateways and are never stored on our servers.
• Technical Data: IP address, browser type, device type, operating system, and geographic location collected automatically through cookies and log files.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Process, fulfill, ship, and track your orders of 3D printing supplies.
• Communicate with you regarding order statuses, product safety updates, or support tickets.
• Understand and analyze how you use our website to optimize the user interface and product catalog.
• Develop new products, services, features, and functionality.
• Detect and prevent fraudulent transactions and security issues.

4. Share of Information with Third Parties

We do not sell, rent, or trade your personal information. However, we must share your data with essential third-party service providers to complete our transactions with you:

• Logistics and Courier Partners: Delivery services (e.g., Shiprocket, Delhivery, Blue Dart) require your name, shipping address, and phone number to deliver physical packages.
• Payment Gateways: Necessary details are shared securely to authorize and process payment.
• Analytics Providers: Tools like Google Analytics to help us understand how users interact with our store.

5. Cookies and Web Beacons

Like any other website, Iterate Labs uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

6. Data Security

We implement robust, industry-standard administrative, technical, and physical security measures to protect your personal information. This includes 256-bit Secure Socket Layer (SSL) encryption for all transactions and data transfers. While we take every reasonable precaution, no transmission over the Internet can be guaranteed as 100% secure.

7. Data Retention

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Your Privacy Rights

In accordance with applicable law (including the Digital Personal Data Protection Act of India), you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of any inaccurate or incomplete personal information.
• Request the erasure/deletion of your personal data, subject to legal keeping requirements (such as tax/accounting records).
• Opt-out of promotional marketing communications.

9. Policy Updates

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The date of the last revision will be posted at the top of this page.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

• Email: support@iteratelabs.in
• Address: 24/120B, Kanjiramattam, Thodupuzha, Kerala, India - 685585