Return & Refund Policy

Last Updated: August 25, 2026

Thank you for shopping at Iterate Labs (operated by Teamtwin LLP). We take great pride in delivering high-quality 3D printing equipment, engineering-grade filaments, UV resins, and precision hardware.

This Return & Refund Policy outlines the terms, timelines, and procedures for cancellations, returns, and refunds. Please review it carefully before placing an order on iteratelabs.in.

1. Overview & Return Window

  • Standard Return Window: You may request a return within 7 calendar days of receiving your delivery for eligible, unopened, and unused items.
  • Transit Damage & Defective Items: Any transit damage, missing components, or manufacturing defects must be reported within 48 hours of package delivery.
  • Restocking Fees: We do not charge any restocking fees (₹0 / 0%).

2. Product Eligibility & Conditions

Due to the sensitive chemical, technical, and moisture-absorbing nature of 3D printing consumables and electronics, products must meet the following condition criteria to qualify for return:

  • Filament Spools: Must be in their original, unopened vacuum-sealed packaging with the desiccant pack intact. Because filaments quickly absorb ambient atmospheric moisture, once the vacuum seal is broken or pierced, the item cannot be returned unless a verifiable manufacturing defect exists.
  • UV Photopolymer Resins: Must be completely unopened, with original neck safety seals and childproof caps untampered.
  • Electronic & Mechanical Components: Hotends, nozzles, mainboards, stepper motors, and sensors cannot be returned if they have been installed, soldered, powered on, or modified.
  • 3D Printers & Equipment: Must be in original packaging with all included tools, cables, accessories, sample materials, and documentation intact.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective out of the box, or incorrect:

  1. Contact us within 48 hours of delivery at support@iteratelabs.in or WhatsApp/Call +91 884 868 3870.
  2. Provide your Order ID, a brief description of the issue, and clear photos or an unboxing video showcasing the package condition and product defect.
  3. Upon verification, we will provide a replacement or full refund. Return shipping for defective or damaged items is 100% free and covered by Iterate Labs.

4. Return Shipping & Costs

  • Defective / Damaged / Incorrect Deliveries: Iterate Labs will arrange a reverse pickup or reimburse the return courier costs in full.
  • Customer Remorse / Voluntary Returns: If you are returning an eligible item due to a change of mind, you are responsible for shipping the item back via a trackable courier service to our warehouse address. Return shipping fees are non-refundable.

5. Return Process

  1. Initiate Request: Email support@iteratelabs.in with your Order ID, reason for return, and photographs of the sealed item.
  2. Return Authorization: Our team will review your request within 24–48 business hours and issue a Return Merchandise Authorization (RMA) with shipping instructions.
  3. Pack & Ship: Safely pack the item in sturdy external packaging to prevent damage during transit and dispatch it to our Return Warehouse address.

6. Refund Processing & Timeline

  • Inspection: Once received at our warehouse, returns are inspected within 2 business days to verify original seal, packaging, and item condition.
  • Refund Approval: Upon successful inspection, we will immediately initiate your refund.
  • Refund Method: Refunds are processed directly to the original payment method (credit/debit card, UPI, net banking) via our payment gateway (Razorpay).
  • Timeline: Funds typically reflect in your account within 5 to 7 business days, depending on your banking institution's processing cycles.

7. Order Cancellations

  • Before Dispatch: You may cancel an order before it has been dispatched by contacting us immediately. A full 100% refund will be processed to your original payment method within 5–7 business days.
  • After Dispatch: Orders that have already been shipped cannot be canceled in transit. You may initiate a return in accordance with our 7-day return policy once the shipment arrives.

8. Contact & Return Address

For questions regarding returns, refunds, or cancellations, please contact our support team:

  • Company: Teamtwin LLP (Iterate Labs)
  • Email: support@iteratelabs.in / sales@iteratelabs.in
  • Phone / WhatsApp: +91 884 868 3870
  • Return Warehouse Address:
    14/268B Mangaly Towers, Thuravoor PO, Angamaly, Ernakulam, Kerala, India - 683586
  • Registered Office Address:
    24/120B Thodupuzha East, Kanjiramattom, Idukki, Kerala, India - 685585
  • Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST